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Support@nexagrowth.store

GENERAL QUESTIONS

 

Q1: What is Nexa Growth?

A: Nexa Growth is a trusted online store offering a handpicked range of stylish and high-quality watches for both men and women. Our timepieces are selected for their design, precision, and comfort—perfect for everyday use or special occasions.

 

Q2: How may I reach out to Nexa Growth customer support?

A: You can contact our support team via the Contact Us page or email us at support@nexagrowth.store. We’re here to assist you with anything you need.

 

Q3: What personal information do you collect?

A: We collect your name, contact details, shipping and billing address, and order details. This information is used to process your orders and improve your shopping experience.

 

Q4: How long will my order take to arrive?

A: Orders are typically delivered within 5–8 business days from the date of order fulfillment.

 

Q5: Is shipping free?

A: We charge a flat-rate shipping fee of $15.00 for all orders within the United States.

 

Q6: Will I receive tracking information?

A: Yes. A tracking number will be emailed to you once your order has shipped.

 

Q7: What payment methods do you accept?

A: We accept major payment methods including Visa, MasterCard, American Express, Discover, Diners Club, JCB, Apple Pay, Venmo, PayPal, and more through Stripe.

 

Q8: Is it safe to pay online?

A: Yes. All transactions are encrypted and processed securely via PCI DSS-compliant gateways.

 

Q9: What is your return policy?

A: We accept returns within 30 days of delivery for new, unused items in original packaging. Customers are responsible for return shipping unless the item is defective.

 

Q10: How do I request a return or exchange?

A: Email us at support@nexagrowth.store with your order number and reason for return. Our support team will guide you through the process.

 

Q11: How long does a refund take?

A: Once your return is received and approved, refunds are processed within 10 business days to your original payment method.

 

Q12: Can I cancel or edit my order?

A: Yes, orders can be changed or canceled within 12 hours of placing them.

 

Q13: Are my purchases guaranteed?

A: Once shipped, your order is confirmed. We reserve the right to cancel orders in case of stock issues or suspected fraud.

 



FOR MORE INFORMATION

If you have additional questions or need assistance, don’t hesitate to reach out. We’re here to help and ensure you enjoy your experience with Nexa Growth.




Contact Information

Business Name: Nexa Growth
Chat Support: 24/7
Business Hours: 9:00 AM – 4:00 PM (Monday to Friday)
Phone: +1 (307) 735-9311
Email: support@nexagrowth.store
Address: 5900 Balcones Drive #21352, Austin Texas 78731, United States

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